Call Center Trainings
Call management skills are acquiring more and more importance in today’s technologically advanced competitive business environment.
Human interaction skills of your customer service staff has a direct count on your organization’s profitability because inadequately trained customer service representatives are not even aware of the fact that they are annoying the customers if they are handled in an ordinary manner and hence losing business to a customer savvy competitor.
Our training programs are aimed at how to make the not so easy task of handling difficult customers an enjoyable job thus helping them in establishing better relationships and gaining customers loyalty.
Imparting human interaction skills invariably requires face-to-face methods to train the participants hence all our training programs in this section are completely onsite contact programs.
All these programs are designed around a basic structure of contents and scope but depending upon industry, current skills level of employees, technology in use and organization’s training objectives these are customized through a series of interactions with clients key personals to produce optimum results.
The experienced, energetic and inspiring consultants for these programs are certified professionals / trainers and are associated with authorized training providers for Ulysses Learning, City and Guildes UK and AT & T
Call or email us and we'll help you design a program that will help you reach your training goals and increase your customer and employee satisfaction!
A structured e-learning program for customer service reps and coaches provides ongoing opportunities for participants to practice applying the modules as they work through sophisticated, engaging, and appropriately challenging computer simulated calls catering to the telecom, insurance and finance industries.
We offer programs as per international standards that consistently meet clients' expectations. It also enhances the quality and performance of the call centers to meet international benchmarks.
Besides, training we offer our clients a complete HR solution in terms of assisting them in the recruitment process, implementation, knowledge transfer and up gradation and retention tools.
As a part of the knowledge transfer, we understand the requirements of the offshore clients and assist the call center in India to implement the process and training to ensure performance. The entire process involves creation of reports and documentation as required by the client, scripting, handholding and monitoring
We provide call center agents and supervisors trainings which are conducted through trainers certified by AT & T College of call center excellence.
Following is our broad offering for call center trainings.
Call Center Simulation :
This 16 hrs program is conducted by certified trainers with the help of software based structured program, there are various modules for agents as well as supervisors.
Technical Help Desks:
This program is designed for imparting customer care for Technical support professionals, the program emphasizes on call process, skills to understand non technical users , using simple non tech terms to explain technical issues , validating if users have correctly understood.
e- CRM:
- Contact Center Procedures
- Effective Communication and Presentation
- Customer care
- TeleSales
- E-mail Management
Assertive Negotiation Skills
